Below FAQ are some common concerns that you may have, if you have other questions, please just send it to
Your order details may have not been registered with us. The amount will be refunded to your account in the next 5-7 working days or contact our support team at
Keeping in mind the health and safety in these times, we accept prepaid orders only to minimize the contact. You can select to pay by the following options: Credit/Debit Card Payment, Net Banking, Wallets: PhonePe , Paytm, UPI.
No, keeping in mind the health and safety in these times ,COD option is currently disabled.
No, there are no hidden charges. All the prices shown are inclusive of all taxes. We offer free shipping on all orders.
You have the option to cancel your order before it is dispatched from our warehouse. To cancel the order: drop a mail at with your order details and our support team will assist you to cancel the order.
No, the address given during the order placement cannot be changed.
Product colour cannot be changed once the product has been dispatched from our warehouse.
If the order is placed through Amazon, Flipkart or any other ecommerce platform: Track your invoice in the order details of your account on the website from where you placed the order for Nova products. If the order is placed on our website: Contact our support care at to assist you.
Visit our website and search for the model you wish to have spare parts for.
Please contact, customer service team will revert to you within 8 - 12 working hours.
You can return the products only under the two circumstances: Received a damaged product, Received a wrong product. Note: The product should not be used , All the items in the package should be returned failing to which the return is not accepted.
Once you receive the shipping confirmation mail, your package will be delivered within 3-5 business days. We are constantly working to get your order delivered as soon as possible.
An email along with the tracking id will be sent once the order has been dispatched from our warehouse. Note: It will take some time before the tracking information is uploaded.
You can contact them by the tracking details shared, in the mail sent to you.
Once we have received your return shipment in our warehouse, we will send you an email confirming receipt of the package and once the package is verified. We will refund the amount of your returned items within 7-10 days upon receiving the return package.
Mail your query at for all the warranty and service-related issues to help you.
Mail your query at for all the warranty and service-related issues to help you.
Mail your query at with the product invoice copy attached to the mail. Our support team will guide you with the same.
To claim warranty, you need to have a valid invoice. Warranty is valid from the date of purchase
No, due to the pandemic, our service center is located only in Bangalore. We are constantly working to offer services while adapting with the new normal. For product related services - please contact the support team at
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